Visit Arctic SnowHotel

1. You can pay directly through our website. That is the easiest, safest and fastest way to reserve and pay for your adventure. If you choose this way then you will receive a voucher as a confirmation via email. Which you will need to bring with you on your trip.

2. You can pay via phone, our phone number is +354 562 7000. Please be noted, however you pay, you will always get a voucher. It is important to have your voucher ready for your tour so please remember to print it out or make sure that you can show it through your electronic device.

You will receive a confirmation email after you have made the booking. If you think that you have made a booking and haven’t received an email confirmation then you may please contact us via email with an inquiry through our contact form, and we will figure it out together.

All charges are made in the tour operators currency: For tours in Iceland it's Icelandic krona, ISK, but for tours in Canada/Greenland it's either USD or CAD. 

On Adventures.com you can view an estimate of prices in EUR and other currencies. This is only to help you understand the approximate price. 

Your credit card will always be charged in the operators currency. 

Keep in mind that your card issuer may charge you a foreign transaction fee.

We do not require minimum participants on most of our tours but there is a minimum of 2 people for a few of our trips. If you are traveling solo and interested in a tour that requires more than 2 participants than we can take down your information and contact you if more people book the tour.

We can arrange private departures as per customer request. Almost all of the tours that we offer can be arranged as a private tour. If you prefer to have a private tour arranged than you may feel free to contact us through email info@adventures.com

Unfortunately, we don’t have any waiting list for our tours. Availability is found on our website in the availability sheet where all updates will automatically be made to the sheet listed in each tour description. We have a variety of different adventure tours around Iceland so there is a big chance that you find a similar version of the tour that you were originally looking for.
 

If your tour that you have booked is canceled on our behalf than you will receive a 100% refund. The refund process is different depending on the way you booked the tour.

If you booked the tour through our website then we will start the refund process as soon as we know if you will not be rescheduling and you will receive a separate email with a confirmation about that your refund has been processed.

If you booked the tour via booking agent than you will need to contact them directly to receive the refund. We will confirm with them about your canceled tour and then the refund process will start on their end. Extreme Iceland only receives the payment when the tour has finished, that means that your payment still remains with the booking agent and therefore, the refund can only be processed directly from their end.

The minimum age requirement is decided by our operational managers and is dependent on each activity and its difficulty ratings and can, therefore, vary between tours We put great value towards safety for our customers and the minimum age policy falls under this. Therefore we can not accommodate a person that has not reached the age limit on the tour.
We ask you to try to understand that this is based on safety procedures and we can therefore unfortunately not make any exceptions on this rule.

We can unfortunately not accommodate you and your group if the number of your group extends the number of available seats left on the tour. Our website shows the correct number of available seats left. It is impossible to squeeze additional participants onto sold out departures as we have really strict policy measures as to how many participants are assigned to each guide on our tour departures. Therefore we hope that you understand as this is of course done with our customer's safety in mind.